Jail Information

This page provides essential information for families and friends of individuals housed at the Utah County Jail. Use the sections below to learn about booking and release, communication, visitation, medical care, housing, programs, and other frequently asked questions.

Booking Process Overview

When someone is brought to the Utah County Jail, they are photographed, fingerprinted, medically screened, and assigned a booking number. Their charges are reviewed, classification is initiated, and they are placed in a temporary housing area. Release, bail, and visitation eligibility cannot begin until the booking process is complete, which may take several hours depending on workload.

Booking Number Lookup

To locate an inmate, you will need their full name or booking number. You can look up booking numbers using the Jail Inmate Search tool.

Standard Release Time

If an inmate has been to court that day, standard release time is 3:15 PM. Please wait until that time to come to the jail so staff can complete the required paperwork.

Bail

You may post bail using cash, cashier’s check, money order, or credit card.

 Notes:

• Credit card payments must be made in person and include an additional transaction fee.
• No personal checks or loose change.
• Cashier’s checks and money orders must be made out to “The Utah County Jail.”

Good Time

Good time is earned through good behavior and participation in programs. Booking staff cannot calculate good time, so please don’t ask. Most inmates earn between 5–10 days per month, depending on program participation and work assignments.

Warrant Recalled

A “warrant recalled” message is not enough to release someone. Paperwork must explicitly state “Released by Judge” or “ROR.”

Transport to Prison

Once the jail receives transport orders from the court, inmates are transported to prison as soon as scheduling allows.

Commitments (Self-Surrender)

If you are reporting to serve a commitment:

• Bring your court paperwork or case number.
• Individuals under the influence of alcohol or drugs will be refused.
• Due to lockdown periods, commitments are not accepted between
5:15–6:00 AM, 5:15–6:00 PM, and 8:00 PM–6:00 AM.

Court Dates (How to Find Them)

The jail cannot provide court dates.

For court appearance information, please contact the court of jurisdiction directly. Court schedules are managed entirely by the courts, and jail staff do not have access to this information.

Release Orders & Court Communication

The jail can only release someone once proper documentation is received from the court.


A notation of “warrant recalled” is not sufficient. Paperwork must clearly state “Released by Judge” or “ROR” (Released on Own Recognizance) before a release can be processed.


Once the correct order arrives from the court, jail staff will complete the release paperwork as quickly as possible.

Records Limitations

The jail’s Records staff can assist with jail-related information only.

 They cannot:

• Provide court dates
• Provide case details or legal advice
• Contact judges, attorneys, or prosecutors on your behalf

They can confirm:

• Whether the jail has received court documentation
• Whether a release order has been processed
• Basic booking information (with correct identifying details)

Calling an Inmate

Inmates may make phone calls between 9:00 a.m. and 10:00 p.m., depending on their housing unit and classification level. Calls are generally limited to 20 minutes.

The jail cannot place calls for inmates or transfer calls to housing units, and staff do not deliver non-emergency messages.

Blocking Calls

If you do not wish to receive calls from an inmate, you may:

• Decline the call when it comes in, or
• Contact Securus at 1-877-578-3658 to block future calls.

Emergencies

In a verified emergency, jail staff may notify an inmate. All emergency claims must be reviewed and confirmed before any message is delivered.

Accounts for Collect Calls (Securus)

If you want to accept collect calls from an inmate on a cell phone, you must set up an account through Securus by calling 1-877-578-3658.

This applies only to paid phone calls; the jail does not manage or charge phone fees.

TDD / Accessibility Support

TDD machines, VRS (video relay services), and IP relay are available for inmates who are hearing impaired.

Inmates become eligible for visitation after being housed and processed, which normally takes 3–5 business days. All visits are remote video visits conducted through Securus. The jail no longer schedules visits directly.

Securus Accounts & Registration

Visitors must create an account through Securus at securustech.net.

To register, you’ll need:

• A state-issued driver’s license or ID
• A current photo (clear, no sunglasses, no filters/animations)

Approval may take up to 24 hours, or 72 hours on weekends/holidays.

Scheduling a Visit

Visits are treated like phone calls and called video calls. Once registerer, visitors will need to fund an advance connect account through Securus.

Visiting Hours

Visits are initiated by the inmate from 8:00 a.m. - 10:00 p.m.

Visit Requirements & Rules

Who May Visit

• There is no limit to the number of people on a remote (home) visit.
• Visitors under 18 must be accompanied by a family member 21+, unless the minor is a spouse.
• • Minor spouses must show a marriage license and ID.

Dress Code

• All visits—remote or onsite—require modest attire. Prohibited items include:
• • Short shorts, mini-skirts
  • Low-cut or sagging clothing
  • Tube tops, spaghetti straps, bare midriffs

Restricted Items

(Not directly relevant to remote visits, but must remain in policy.)
 Cell phones, cameras, recording devices, weapons, tobacco, food, drinks, and similar items are not allowed inside the jail.

Account Misuse

Using someone else’s account to visit (particularly when prohibited by court order, dress code suspension, or visitation rule violation) leads to immediate account termination.

Clergy & Attorney Visits

Attorneys:

• May visit Monday - Friday: 9–11 a.m., 1–4 p.m., 7–9 p.m.
• May visit Saturday: 8–11 a.m.
• Weekend attorney visits are in attorney visiting rooms of the Visiting Lobby.
• Must provide documentation verifying their position.
• May also use paid remote visits.

Clergy:

• May visit Tuesday & Thursday, 9–11 a.m., 1–4 p.m., 7–9 p.m.
• Must present documentation verifying clergy status.
• Must be a Bishop, Pastor, Priest, or other head of a congregation.

Note: Clergy receive free onsite video visits but must be cleared by visiting staff.

Inappropriate Behavior & Violations

All visits are monitored. Inappropriate behavior—especially dress code violations or nudity—results in:

• Immediate termination of the visit
• 2-week suspension for first violation
• Suspension for the remainder of the inmate’s sentence for the second violation

Visitors with a jail booking in the last 2 years may not visit onsite unless approved by administration for immediate family.
Inmates may refuse a visit at any time.

Fees & Charge Disputes

Remote visits (video calls) are $0.19 per minute.

All billing questions must be directed to Securus at 1-877-578-3658, as the jail does not set or collect these fees.

Lightning Law (Attorney Feature)

A secure platform that allows defense attorneys to:

• Conduct privileged remote meetings
• Share and annotate documents
• Obtain digital signatures

Private attorneys need a subscription; public defender offices receive credentials. More information on Lightning Law can be found here.

Depositing Money for an Active Inmate

You can add funds to an inmate’s account in several ways:

• Online: Visit jailatm.com
• By Phone: Call 1-866-394-0490 (available 24/7)
• By Mail: Send a cashier’s check or money order to:

  Utah County Jail

  [Inmate’s Name]

  3075 North Main

  Spanish Fork, UT 84660
• In Person: Use the lobby kiosks in Visiting or Booking (cash, debit, Mastercard, Visa).
• At the Booking Window: Bring a cashier’s check or money order and staff will deposit it.

Depositing Money for Former Inmates (Debt/Owed Balance)

If the inmate is no longer in custody, you may pay towards their outstanding balance by:

• Paying with cash, cashier’s check, or money order at the Booking window
• Mailing a cashier’s check or money order to:

  Utah County Jail

  [Inmate’s Name]

  3075 North Main

  Spanish Fork, UT 84660

Purchasing Commissary for an Inmate

You may order approved items—such as hygiene supplies, stationery, or phone cards—through jailatm.com.

• Knowing the inmate’s booking number helps, but the site includes a search function.
• If an inmate owes a debt, you may still make payments but cannot order commissary until the debt is fully paid.

In Utah County, a rollback appeal is a property owner's challenge to the Assessor’s decision to impose a rollback tax following the removal of their property from Greenbelt or Urban Farming status. This tax is assessed when the property no longer qualifies for the significantly reduced agricultural valuation and recaptures deferred property taxes for a period of up to five years. 

Sending Mail

• Mail is picked up and delivered Monday–Friday, excluding holidays.
• All non-privileged personal mail is screened; privacy should not be expected.
• Privileged mail (courts, attorneys, public officials) must be properly marked. It will be opened in the inmate’s presence and inspected only for contraband.

Address Format

All inmate mail must be sent through the U.S. Postal Service and addressed as follows:
Inmate’s First and Last Name

Inmate’s Booking Number (look up booking number)

Utah County Jail

3075 North Main

Spanish Fork, UT 84660

All mail must include the sender’s full name and address in the upper-left corner.


Mail sent after an inmate is released will be returned; without a return address, it will be sent to USPS for disposition.

Money Orders & Checks

The jail accepts only cashier’s checks and money orders through the mail. These will be credited to the inmate’s account once received.
Not accepted:

• Personal checks
• Cash

If an inmate refuses to endorse a check or money order, it will be returned to the sender.

Where to send:

Send cashier’s checks or money orders using the standard inmate mailing address.

Restricted Items

Inmates may NOT receive the following:

• Books with explicit images
• Newspapers, magazines, pamphlets, calendars
• Hardback books
• Food, candy, or phone cards
• Stickers, glue, tape, perfume, lipstick, bodily fluids
• Polaroids or photos larger than 9×11
• Inmate-to-inmate mail (without jail admin approval)
• Laminated items
• Personal checks
• Crayon colorings
• Envelopes
• Pens/pencils (must be purchased through commissary)
• Glitter, whiteout, staples, adhesives
• Fabric, ribbon, plastic, metal
• Cash
• Gang or drug-related items
• Greeting cards with attachments or mechanical parts
• Any items that may be used for gambling/bartering

Property Releases

Friends or family may retrieve an inmate’s property that was in their possession at booking.

Released property does NOT include:

• Clothing
• Money

Property Acceptances

The jail may accept limited items for an inmate, including:

• Prescription glasses
• Contact lenses
• Unopened contact lens solution
• Items specifically ordered by jail medical staff

Medication Verification & Administration

When someone enters the jail, medical staff review the medications they report, along with information about their doctors and pharmacies.

Medications are then verified and the jail physician determines which prescriptions are appropriate and necessary while the person is in custody.

Final decisions about medications are always made by the jail physician. Inmates may request to speak with medical staff at any time regarding medication concerns.

Medical Concerns & Emergencies (Family Guidance)

If you believe an inmate is experiencing a medical emergency, you may contact the jail. Staff will verify and assess the situation, but cannot provide specific updates about diagnoses, treatment, or condition.

Why Medical Staff Cannot Share Information

Federal privacy laws prevent medical staff from sharing any information about an inmate’s:

• health status
• medications
• treatment plans
• medical appointments

Medical staff can receive information from family members that may help guide care, but they cannot disclose an inmate’s medical details under any circumstances.

DNA Collection

Some inmates are legally required to provide a DNA sample.

• Typically collected by saliva swab and fingerprints.
• Force may be used only when legally authorized if a sample is refused.
• A $150 collection/analysis fee may be assessed to the inmate’s account.

Mental Health Services

Inmates can request mental health care through the jail’s medical system, including evaluations and follow-up support. While staff cannot share private mental health information with family due to federal privacy laws, they will review any concerns you provide and ensure the inmate is assessed as needed.

In Utah County, a rollback appeal is a property owner's challenge to the Assessor’s decision to impose a rollback tax following the removal of their property from Greenbelt or Urban Farming status. This tax is assessed when the property no longer qualifies for the significantly reduced agricultural valuation and recaptures deferred property taxes for a period of up to five years. 

Housing Assignments

Inmates are assigned to housing units based on a classification review conducted within 3–5 days of arrival. Classification considers charges, criminal history, institutional behavior, stability factors, and other indicators to ensure safe placement for the inmate, staff, and community.

Dayroom Access & Privileges

Dayroom access, program eligibility, visitation schedules, and commissary privileges are determined by an inmate’s classification level. Higher levels generally provide increased access and privileges; lower levels may restrict movement or activities.

Cleaning & Daily Expectations

Cells and common areas must be cleaned daily. Cleaning supplies are provided, and beds must be neatly made from morning wake-up until evening lockdown unless occupied.

Food & Meals

Meals are designed by a dietician to meet nutritional standards (approx. 2,900 calories/day). Everyone receives the same meals unless approved for medical or religious dietary accommodations.

In Utah County, a rollback appeal is a property owner's challenge to the Assessor’s decision to impose a rollback tax following the removal of their property from Greenbelt or Urban Farming status. This tax is assessed when the property no longer qualifies for the significantly reduced agricultural valuation and recaptures deferred property taxes for a period of up to five years. 

Education & Life Skills

Inmates may participate in classes that build academic skills, support recovery, or teach practical life skills. Courses vary by availability but commonly include literacy, addiction support, health education, and personal development topics.

Religious Classes

Authorized religious representatives may provide services and instruction inside the jail. Inmates can request special religious accommodations—such as diets or practices—through an Inmate Request Form. Requests are reviewed by Jail Administration and the Jail Chaplain to ensure sincerity, safety, and operational feasibility.

Inmate Workers

Inmate worker assignments help maintain daily jail operations. Eligibility is based on classification level, current charges, medical clearance, and facility needs. Assigned inmates may work in the kitchen, jail industries, or various cleaning and maintenance roles within the facility.

Out Program

The Out Program is a structured 30-day program that typically requires a two-week wait for placement. Participants attend classes and are evaluated by Out Program staff to determine eligibility for continued programming or placement at Foothill.

Alternatives to Incarceration (GPS, Work Diversion)

GPS Program

Participants wear an ankle monitor and live at home while serving their sentence. They must report weekly to the jail and attend mandatory weekly classes. Program fees apply.

Work Diversion Program

Eligible individuals complete supervised community work projects instead of serving time in jail. Work is performed on scheduled days—often weekends—and supports government and nonprofit entities. Participants pay weekly program fees and must remain compliant with all rules.

Rules & Expectations

All inmates receive an Inmate Rules and Regulations Handbook at intake (available in English and Spanish). The handbook outlines daily operations, services, and behavioral expectations. Inmates must read and follow all rules and comply with staff instructions at all times. A closed-captioned orientation video is also provided.

Inmate Request Forms

For questions or routine needs, inmates may submit an Inmate Request Form. This form can be used for general inquiries about jail operations, release dates, notary services, and other standard requests. Forms are available from Housing Unit Officers and should be submitted through them unless there is an emergency.

Note: Specific request types (medical, mental health, grievances, discipline appeals) require the designated form for that purpose.

Disciplinary Process

Inmates are responsible for following all rules. Violations may result in disciplinary action, including sanctions or restitution if jail property is damaged. Under UCA 17-22-28(2), restitution may be deducted from an inmate’s account. Housing Unit Officers can answer questions about rules or disciplinary procedures.

Grievances

Inmates may file a written grievance regarding jail conditions or incidents within seven (7) days of the event. Grievances must be submitted on the official Inmate Grievance Form and must address one topic per form. Disrespectful language or misuse of the grievance process may result in disciplinary action.

Inmates normally receive a response within ten days. Appeals must be filed within seven (7) days of receiving the response. The Division Administrator may limit grievance access for inmates who repeatedly file frivolous or malicious grievances.
Issues that cannot be grieved include:

• Matters outside jail control (courts, laws, libraries, etc.)
• Disciplinary decisions
• Housing assignments
• Personnel issues
• Non-custodial matters
• Food quality
• Grievances filed on behalf of someone else

A copy of the grievance policy is posted in every housing unit.

Issues That Cannot Be Grieved

Some concerns—such as medical need, mental health, disciplinary appeals, or emergency issues—must be submitted using the specialized forms designated for those purposes rather than a general grievance form.

Consular Notification

If an inmate is a citizen of another country, the jail follows international treaty requirements regarding consular notification.

• Some countries require mandatory notification when one of their citizens is arrested or detained.
• Other countries require notification only if the individual requests it.

Inmates who wish to have their consulate notified may submit an Inmate Request Form. Jail staff will make the appropriate contact based on treaty requirements.

What Consulates Can Do

Consular officials may:

• Offer legal referrals
• Assist with communication to family
• Visit the inmate if permitted by law and security procedures

Consulates cannot interfere with the legal process or provide special treatment.

Documentation & Identification

If an inmate has foreign identification or travel documents, these may be collected, logged as property, and verified as needed during the booking process.